Vendor-Tech

Operational Excellence with Technology

HP Tablet Notebook

Switching to one of the notebooks (to keep the order of failures correct), my new HP tablet "failed" (aka had its LCD screen cracked) when I dropped it onto the pavement in Bangkok. I wasn't worried since I had an extended warranty that included accidental damage. Since the system was still working (albeit with a distracting crack across the screen), I wasn't in a huge hurry to get it fixed. On the 20th of May, having backed it up, I got authorization to return the tablet back to the service center. UPS confirmed they delivered it on the 22nd.

When I called last week (the 30th), I was told the system would cost more to fix than it was worth (remember its only 3 months old) and they were "totaling" it. They're going to send me a gift card for its value, less the 3 year warranty, but I'll argue with Office Depot when I get the documentation.

In the mean time that system is now permanently out of service,. It was by far the best backed up of all my systems. I had a spare drive with an image of the tablet plus a BounceBack backup onto a portable hard disk.

Too bad I can't restore any of that. It doesn't help it was the only Vista computer in the network.

When I shipped the tablet back, I switched back to my Averatec notebook that I've been using for about 18 months (it was a Black Friday 2007 deal). The back up traveling notebook is working fine, fortunately. It also has a recent backup.